BRISTOL, TN (January 25, 2018) — Arbico East would like to acknowledge four of its restaurants that recently received Arby's A.C.E. (Arby's Certification of Excellence) award during the Arby's Operations Review.
The Triple A.C.E. designation is awarded to restaurants that achieve an “A” rating in the Guest Experience, Food Safety, and Arby’s Standards categories of the Arby’s Operations Review. The A.C.E. award is a benchmark that stores across the nation strive for, and four Arbico stores recently received it: South Roan, North Roan, Greeneville, and Colonial Heights, who was the first Arby’s restaurant to receive it in 2018.
JOHNSON CITY, TN (January 12, 2018) — One of Arbico East's locations, South Roan, was recently recognized for receiving a second 100% score on its mystery shop.
To help ensure a quality experience for its guests, Arby's periodically employs under-cover mystery shoppers to visit its stores unannounced. Mystery shoppers order food, ask questions, and, after their visit, give detailed feedback of their experience.
Out of more than 3,000 locations, only 283 Arby's received two 100% scores on their recent mystery shops, and we at Arbico East are thrilled—and proud—that South Roan was included in that select group.